Refund & Return Policy
At Country Perfumes, we are committed to delivering premium-quality fragrances and exceptional customer satisfaction. If you are not fully satisfied with your purchase, we ensure a smooth and reliable return and refund process.
🔄 Return Policy
We offer a 5-day return window, meaning you have 5 days from the delivery date to request a return.
✅ Eligible Return Conditions
To qualify for a return:
- The product must be unused and unopened
- The item must be returned in its original packaging
- All labels, seals, and accessories must remain intact
- Proof of purchase must be provided
- Items marked non-returnable at the time of purchase cannot be returned
If your item arrives damaged, leaking, or incorrect, please contact us immediately.
📌 Note:
Perfumes are sensitive products — once packaging is opened or used, returns cannot be accepted due to hygiene and authenticity protection.
🔁 Replacement Policy
We provide a 7-day replacement policy in cases where:
- The received product is damaged or defective
- You received the wrong product
Replacement requests must be raised within 2 days of receiving your order.
Replacement delivery time: 3–7 business days
📌 Return / Replacement Process
1️⃣ Contact Us
📞 Phone: +91 7404968462
📩 Email: team.countryperfumes@gmail.com
2️⃣ Shipping Instructions
We will share shipping steps and pickup guidance after your request is approved.
3️⃣ Quality Check
Returned goods undergo inspection once received at our facility.
4️⃣ Approval & Processing
Upon successful inspection, your return or replacement is processed within 2 working days.
💰 Refund Policy
If your refund is approved after inspection:
- Refunds are issued to the original payment method
- Refund processing time: upto 10 business days
- Bank/payment provider posting time: 4–6 business days
⏱ If Refund Is Delayed
If you do not receive your refund within 15 business days, please contact us:
📩 Email: team.countryperfumes@gmail.com
📞 Phone: +91 7404768462
ADDRESS – 1005 Ambedkarnagar,Farakpur 135002 YAMUNANAGAR HARYANA
